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October 16 – 19, 2017
Horseshoe Bay Resort, Horseshoe Bay, TX

Meet the Speakers

Game Changer Keynote


Jennifer Hyman
Jennifer Hyman
Chief Executive Officer and Co-Founder
Rent the Runway

Featured Keynotes


Jason Mathias
Jason Mathias
Chief Operating Officer
Homesnap
Ben London
Ben London
Global Lead of Customer Experience
MoneyGram International
Dr.  Sydney  Savion
Dr. Sydney Savion
Chief of Education Strategy
Dell EMC Education Services
Jeanne Bliss
Jeanne Bliss
President
CustomerBliss
Mike Gathright
Mike Gathright
Senior Vice President, Hilton Reservations and Customer Care
Hilton Worldwide
David Baker
David Baker
Vice President, Distribution Power Delivery Electric Operations
CenterPoint Energy

Site Tour Experience Leaders


Joe Callaghan
Joe Callaghan
VP Legal and Managing Corporate Counsel
LegalZoom
Justina Altiere
Justina Altiere
VP Customer Care
LegalZoom
Lisa Fernandez
Lisa Fernandez
Director of Talent Management
LegalZoom
John Pompei
John Pompei
Head of Customer Care Operations WW
Electronic Arts (EA)
Jeff Allison
Jeff Allison
SVP, Global Merchant Support
Visa
Michelle  Lopez
Michelle Lopez
Director Corporate Learning, Human Resources Team
LegalZoom
Mike Wilson
Mike Wilson
VP of Operations and Shared Services
LegalZoom
Ed Arcinue
Ed Arcinue
VP of Sales
LegalZoom

Workshop Leaders


Jim Iyoob
Jim Iyoob
Executive Vice President
Etech Global Services
Diane Magers
Diane Magers
CEO
Customer Experience Professionals Association (CXPA)
Jim White
Jim White
VP of Customer Experience
Symphony Post Acute Network
Suzie Dieth
Suzie Dieth
Director of Customer Experience
Reliant, an NRG Company

Speakers and Panelists


Kevin Bottoms
Kevin Bottoms
Global VP, Business Development
Telus International
Sean Ellis
Sean Ellis
Regional Partner Manager - North America CX
Airbnb
Docia Myer
Docia Myer
Vice President, Customer Experience
CPI Card Group
Heather Figallo
Heather Figallo
Senior Director of Product Innovation and Product Management
Southwest Airlines
Melissa O'Keefe
Melissa O'Keefe
Global Head of Customer Experience
Redbubble
Gerald Hastie
Gerald Hastie
Head of Global Customer Experience
Evernote
Ted Hunting
Ted Hunting
Vice President, Marketing
Genesys
Bryant Kaminaga
Bryant Kaminaga
Vice President, Client Support Services
Visa
Ashish Bisaria
Ashish Bisaria
Chief Operating Officer
Fleetcor
Dama Brown
Dama Brown
Regional Director Southwest Regional Office
Federal Trade Commision (FTC)
Thomas Hacker
Thomas Hacker
Director Online Contact Centers
Home Depot
Tim Johnston
Tim Johnston
Sales and Service Care Center Director
American Family Insurance
Kirk Sadler
Kirk Sadler
Senior Technical Product Manager
Homeaway, Inc.
Eddie Dryer
Eddie Dryer
Sales and Service Care Center Administrator
American Family Insurance
Larry  Lundy
Larry Lundy
Vice President, Corporate Relations
Make a Wish Foundation of America
Charlene Foley
Charlene Foley
Head of Consumer Experience
Blue Cross and Blue Shield of North Carolina
Omar Recendiz
Omar Recendiz
Senior Manager GMS Training and Communication
TechStyle Fashion Group
Ari Radesky
Ari Radesky
Vice President of Customer Experience
Winc Wines

CCW University


Troy Mills
Troy Mills
Chief Academic Officer
CCW University

Interactive Discussion Group, Roundtable and Meet-Up Leaders


Corey Besaw
Corey Besaw
Senior VP, Innovation
Ubiquity Global Services
Aleisha McKeeby
Aleisha McKeeby
Innovation Manager
Kore.ai
Eric Howard
Eric Howard
Executive Vice President
H20 Partners
Greg Lindsley
Greg Lindsley
VP Application Development Lead, Social Media
JP Morgan Chase & Co.
Michelle Brigman
Michelle Brigman
Head of Customer Listening and Engagement
Citi
Lisa Nance
Lisa Nance
Vice President, Client Experience Manager Client Onboarding and Service Delivery
Texas Capital Bank
Ibqal Shariff
Ibqal Shariff
President
Best Home Healthcare Network
Jewell Parker
Jewell Parker
Director Specialty Markets and President
DentaQuest and Austin Contact Center Alliance

2017 Advisory Board Chairperson


Becky Ploeger
Becky Ploeger
Vice President Of Customer Care
Petsmart

The 2017 CCW Advisory Board


Mary Beth Jenkins
Mary Beth Jenkins
Chief Operating Officer
UPMC Health Plan
Bob Azman
Bob Azman
Vice President, Traveler Services, Americas and Global
Carlson Wagonlit Travel
Colleen Beers
Colleen Beers
SVP Strategic Accounts
Alorica
Heather Magaha
Heather Magaha
SVP, National Client Services Manager
Wells Fargo Bank
Steve Prodger
Steve Prodger
Senior Vice President of Sales
SmartAction
John Pompei
John Pompei
Head of Customer Care Operations WW
Electronic Arts (EA)
Docia Myer
Docia Myer
Vice President of U.S. Financial Sales
CPI Card Group
Troy Mills
Troy Mills
Chief Academic Officer
CCW University
Jennifer Hanson
Jennifer Hanson
Senior Director, Target.com Guest Services & GiftCard Operations
Target
Ted Hunting
Ted Hunting
Vice President, Marketing
Genesys
Kevin Bottoms
Kevin Bottoms
Global VP, Business Development
TELUS International
Sarah Patterson
Sarah Patterson
SVP Service Cloud Product Marketing
Salesforce
Al Cook
Al Cook
Product Director and Head of Contact Center Business
Twilio
Cheryl China
Cheryl China
SVP, Head Of Contact Center Specialized Teams
Citizens Bank
Janet  Solomon
Janet Solomon
Senior Vice President, Head of Client Contact Centers and Contact Center Operations
SunTrust