2017 CCW Fall Conference Agenda

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We’re in a connected world – business connections, mobile connections and personal connections. How YOU connect means everything.
CCW Fall will focus on HOW to transform CX in a new era of digital engagement. The roadmap for innovation includes: cultural innovation, employee engagement innovation, learning innovation – and of course technology innovation.
Expert speakers leading the program include:
  • Jennifer Hyman, Chief Executive Officer and Co-Founder, Rent the Runway
  • Mike Gathright, SVP, Hilton Reservations and Customer Care, Hilton Worldwide
  • Jason Mathias, Chief Operating Officer, Homesnap
  • John Pompei, Head of Player Experience Operations, Electronic Arts
  • Gregory Knight, SVP & Chief Customer Officer, CenterPoint Energy
  • Dr. Sydney Savion, Chief of Education Strategy, Dell EMC Education Services
  • Ben London, Global Lead of Customer Experience, Moneygram International
  • Jeff Allison, SVP, Global Merchant Support, Visa
  • Jeanne Bliss, President, CustomerBliss
  • Heather Figallo, Senior Director of Product Innovation & Mgmt, Southwest Airlines

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