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Your Conference & Expo Schedule



Dive right in to some interactive learning with your peers and the executives who do business best. Choose up to three topical workshops.



Immerse yourself in the next generation of customer experience with keynote sessions, panel discussions, Interactive Discussion Groups and comprehensive expo hall.



Continue your learning with more keynotes, more tracks, an in-depth lunch & learn and more time to meet the vendors who will take your processes to the next level.



Learn from the best during our hands-on site tour day. An unparalleled opportunity to get an inside look at Electronic Arts, Visa and LegalZoom.

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The CCW Fall "Game Changer"

Jennifer Hyman

Chief Executive Officer and Co-Founder, Rent the Runway

Jennifer Hyman is the Chief Executive Officer and Co-Founder of Rent the Runway, a business that has transformed the retail industry by making designer dress and accessory rentals a convenient and accessible luxury experience for millions of women. Since Rent the Runway’s launch in November 2009, Jennifer has managed all areas of the business including technology, fashion, sales, marketing, operations, customer service and team management, while also serving as a company spokesperson. Most well-known within the entrepreneurial and fashion communities for her unmatched marketing abilities, Jennifer was named as the Chief Marketing Officer of Fortune magazine’s “Executive Dream Team.”

The CCW Fall Headliners

Heather Figallo

Heather Figallo

Senior Director of Product Innovation and Product Management

Southwest Airlines

Jason Mathias

Jason Mathias

Chief Operating Officer


John Pompei

John Pompei

Head of Customer Care Operations WW

Electronic Arts

Jeanne Bliss

Jeanne Bliss


Customer Bliss

Tim Galarza

Tim Galarza

Global Head of Partner and WFM


Gregory Knight

Gregory Knight

Senior Vice President & Chief Customer Officer

CenterPoint Energy

Sean Ellis

Sean Ellis

Regional Partner Manager - North America CX


Dr. Sydney Savion

Dr. Sydney Savion

Chief of Education Strategy

Dell EMC Education Services

Jeff Allison

Jeff Allison

SVP, Global Merchant Support


Charlene Foley

Charlene Foley

Head of Consumer Experience

Blue Cross & Blue Shield of North Carolina

New Session Formats & Perspectives for 2017

CCW University: Future Leaders Certification Program

Executive Club Track: For strategic brainstorming

Interactive Discussion Groups (IDGs)

Exciting New Venue: Horseshoe Bay Resort & group trips to Downtown Austin

Full Day Site Tour Experience: Electronic Arts, Visa & LegalZoom

Industry Disruptor Perspectives: Rent the Runway, Airbnb, Homesnap, Lyft & Homeaway

Two New Track Streams: The Intelligent Workforce and Contact Center 2025

Sponsor & Exhibit

The CCW Series not only gives you unparalleled facetime with your target market, but we also help you identify the prospects most likely to purchase. Are you ready to grow your clientbase?

Become a Sponsor

Lead the Program

The CCW Series brings together the most accomplished customer experience and contact center leaders in the world, from SMEs to the Fortune 1000 & everything in between. Do you have a story to tell?

Become a Speaker

Partner with Us

The CCW Series provides contact center, customer service media, analyst & associations with unparalleled access to what’s happening in the industry today. Can we find a way to work together?

Become a Media Partner

Attend & Learn

The CCW Series brand is unlike any other. Learn from your peers, make lasting connections, benchmark best practices and source new vendors. Ready to learn, and have fun while you’re at it?

Register Now

Why Call Center Week?

The magic of CCW is the combination of Conference Expo. The robust conference inspires next steps for your contact center operation and the expo moves you from inspiration to actualization. Be part of the largest contact center conference series that brings the customer care community together for a week full of learning, networking, and some fun!



CCW is where the contact center community comes together for all things customer service/customer experience. Be inspired by guest speakers, keynote sessions, new technologies and a variety of learning formats to imagine a new future. You’ll be inspired and refreshed to take on what’s next.



Workshops, keynote sessions, site tours, lunch n learns, meet-ups and the expo hall provide you with the tools and insight needed to super-charge your CX operation. You’ll leave Austin with contact center strategies and technologies you need and ready to implement on Monday. Now that’s a conference worth the value!



CCW FOMO is real. Not just about the conference sessions but connecting with the rest of your customer experience community. Each year, the call center week conference series welcomes customer care leaders to spend an entire week to network, learn, and have some fun.

Sponsors & Exhibitors
Media Partners